Standard Terms of Business

Business - Supply of Spectacles

The terms of business and contracts entered into between Robert Frith Optometrists1 and the patient are set out below and are the basis of all transactions unless otherwise specifically agreed before the placement of order and/or payment.

The total cost to you of the provision and dispensing of your spectacles2 or corrective lenses by Robert Frith Optometrists is a combination of:

• A contract and charge for professional fees and services
• A contract and charge for goods.

The total cost is made up as follows:

• Cost of spectacles (goods) at 35% of the total cost, including VAT.
• Professional dispensing fees (services) at 65% of the total cost of the spectacles.

VAT is payable on the goods at the current rate. The services are exempt from VAT. A fully itemised breakdown will be provided and is shown in full on your quotation/confirmation of order and receipt as declared to HM Revenue & Customs.

A minimum deposit of 50% is required before ordering.

Balance of payment must be made on collection of goods.

Collection must be made within thirty days of order completion notification.

Whilst in the interest of transparency we show prices of professional dispensing fees and product costs separately we are primarily providers of clinical and professional services and have a duty of care to our patients unlike normal retailers thus we are unable to supply frames or lenses without the attendant professional charges.

Guarantees

Progressive lenses carry a 60 day money back guarantee from date of Order Confirmation.

All new spectacles carry a one year replacement guarantee from date of collection against faulty goods.

Your statutory rights remain unaffected.  

Special Offers

From time to time Robert Frith Optometrists1 may offer various discounts and special offers and the following points should be noted.

Unless specifically stated no two offers may be used in conjunction.

Offers or vouchers carry no alternative cash value.

Discounts will be given against the cost of spectacles (goods) not our professional, either dispensing or eye examination, fees (services).

1 - Robert Frith Optometrists is the trading name of - Robert Frith Optometrists (Blandford) Ltd
2 - The term spectacles refers to a complete pair of frames and lenses